Refund policy

All sales are final
Due to the nature of our products, we do not accept returns and all sale are final.

Damages and issues
Quality is our priority. Should you receive a damaged or defective item, we will provide a replacement at no cost.

Please inspect your order upon reception and contact us immediately (but latest within 14 days) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To request an exchange, you can contact us at support@myplotmate.com. Please note that defective items will need to be sent back to us.

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any question at support@myplotmate.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, its original packaging and unsealed (due to health protection and hygiene reasons). You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@myplotmate.com.