Refund policy

All sales are final
Due to the nature of our products, we do not accept returns and all sales are final, except as required by applicable law or as described below.

Damages and issues
Quality is our priority. Should you receive a damaged or defective item, we will provide a replacement at no cost.

Please inspect your order upon reception and contact us immediately (but latest within 14 days) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To request an exchange, you can contact us at support@myplotmate.com. Please note that defective items will need to be sent back to us.

If your exchange is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any question at support@myplotmate.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, its original packaging and unsealed (due to health protection and hygiene reasons). You’ll also need the receipt or proof of purchase.

Pre-Order Cancellation
You may request a full refund by contacting us at support@myplotmate.com.

Pre-orders may only be refunded before they have entered the delivery process. Once a pre-order has been shipped, it can no longer be refunded and our standard policies regarding damaged, defective, or incorrect items will apply. 

Limited Warranty
Certain products sold by myplotmate include a limited warranty, as indicated on the applicable product page.

This limited warranty covers defects in materials and workmanship under normal intended use for a period of one (1) year from the date of delivery.

This warranty does not cover damage resulting from misuse, abuse, accidents, improper handling, unauthorized modifications, improper storage, exposure to unsuitable environmental conditions, or normal wear and tear. Cosmetic imperfections or variations that do not materially affect the product's functionality are not covered.

If your item arrives damaged or defective, please contact us within 14 days of delivery at support@myplotmate.com with a description of the issue and, where applicable, photographs of the defect. We will review the claim and, if approved, provide a replacement at no cost.

For defects that arise after the first 14 days but within the applicable one-year warranty period, please contact us at support@myplotmate.com. We may require photographs, additional information, or return of the product for evaluation. If a warranty claim is approved, we will, at our discretion, repair the product, provide a replacement, or offer another appropriate remedy.

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws and does not limit or exclude any rights that cannot be waived under applicable law.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@myplotmate.com.