A red rose in front of book pages.
Frequently asked questions

Customer Help

If you don't find what you are looking for, you can always reach us at support@myplotmate.com.

How can we help?

FAQ

Order and Pre-order

What happens if my pre-order is delayed?

We are committed to shipping your pre-order as close as possible to the expected shipping date and will keep you updated every step of the way. If there is any change to the timeline, we will let you know promptly.

If you prefer not to wait, you may request a full refund for a delayed pre-order by reaching out to support@myplotmate.com.

Why should I pre-order?

With every pre-order you will receive a special surprise at no extra cost. The surprise is a different one for each product and always connected to the story.

It is only available during the pre-order window.

When does pre-order close?

The pre-order window will close latest at start of shipping. There is no fixed date or time frame because we want to provide the product to you as soon as possible.

When will I get my order?

If you pre-order, we’ll keep you updated on the shipping date. You’ll also find
the estimated shipping date for all pre-order items on the product page. Once
shipment starts, we will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. We do our best to give you as precise as possible information about the delivery time.

What payment options do you provide?

We offer multiple secure payment options like credit cards, apple pay, google pay, .... We also offer payment in installments. You can select your preferred payment method during checkout.

Shipping

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. We do our best to give you as precise as possible information about the delivery time.

Where do you ship?

Currently, we ship within the US only. Shipping is free on all domestic orders.

We’re actively working on expanding internationally and look forward to offering shipping to Canada, UK, Europe and Asia soon. Register for our newsletter to stay up to date.

Please note that due to Alabama state law, we are unable to ship to Alabama at this time.

How much does shipping cost?

Shipping within the US is free.

Shipping outside the US is calculated based on your location and the items in your order. You will always see the full shipping cost before completing your purchase - no hidden fees.

Is the packaging discreet?

Yes. Every order ships in a discreet packaging.

On top of that, all our products come with a premium book-style packaging, designed to look like a book on your shelf, at no extra cost. Building your secret library for your most favorite dark romance stories.

Refund and Warrenty

What is the return policy?

All sale is final due to the nature of our products. However, our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Are any purchases final sale?

All sale is final due to the nature of our products. However, our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Quality and Safety

What materials do you use for your products?

All our products are crafted using highest quality materials that are tested for body compatibility. The silicone we use is platinum-cured and sets the standard in this industry.

Are your products tested and safe?

Yes. All our products are tested by independent, accredited testing laboratories to make sure that they fulfill quality and safety standards. This includes aspects such as mechanical, electrical, chemical, and material safety.

Read more about our quality approach.

We are committed to minimizing risk and prioritizing your safety.

General

Are your products officially licensed?

Yes. All our products are officially licensed. Not only do we license it. We collaborate closely with the author. Our target is to create products that are as close as possible to the stories that you love.

Where are your products manufactured?

Our products are designed and manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Get in touch

Have questions about your order, or a general enquiry?